At Alkebu-Lan Images we strive to provide as comfortable and convenient a shopping experience as possible. We are very grateful for your business and should an issue arise with your transaction we will do what we can to address it
Should you find something wrong with an item in your order, if within two weeks of receipt you return the item in the condition you received it and we’ll credit your account for the full amount.
Items priced below $50 can be returned no questions asked and for higher priced items we ask that you contact us first for authorization before returning
Returns should be sent to:
2721 Jefferson St.
Nashville, TN 37218
Phone: (615) 321-4111
Returned books must be in new, unused condition. When the return is received, you will receive credit back to the card used to purchase the books. Please include the packing slip with your return. To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For the following situations return credit may not be granted:
- Books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not liable for returns we do not receive.